RETURNS

Our return policy lasts 7 days from the date of delivery. If 7 days have passed since your product was delivered, we are unfortunately unable to offer a refund or exchange.
The returns would happen within 3 to 4 days and also the damaged and defective items would be processed within 4 to 5 days and the replaced products would be delivered to the customer within 3 days. If you are receiving any damaged or defective products please contact us within 24 hrs so we will Re-deliver either exchange or replace products within 5-6 working days

Return Eligibility

• The item must be unused, unopened, and in the same condition as delivered.
• All original packaging, tags, accessories, and freebies (if any) must be included.

Non-Returnable Items

• Customized or personalized products (Example: Custom strung racket, T-shirt printing, cricket bat knocking, engraving, etc.)
• No cancellation or return is allowed for customized orders.

Partial Refunds (If Applicable)

• The item is not in its original condition.
• The item is damaged or missing parts for reasons not caused by us.
• The return request is made after the 7-day window.

REFUNDS (If Applicable)

Once your returned product is received and inspected, we will notify you via email or WhatsApp regarding the approval or rejection of your refund. If your refund is approved, it will be processed within 7 business working days. The refunded amount would be credited to the customer’s bank account within 3 to 4 days .

Refund Method

• Prepaid Orders: Refund will be initiated to your original payment method (Credit/Debit Card, Net Banking, UPI, etc.)
• COD Orders: Refunds will be issued as Store Credit, redeemable on any future purchase at ProSmash.

Late or Missing Refunds

• Re-check your bank account.
• Contact your credit card company.
• Contact your bank (some processing delays may occur).

If you still haven’t received your refund, write to us at: info@prosmashhub.in

EXCHANGES / REPLACEMENTS

To request an exchange, please contact our WhatsApp Support within 7 days of delivery.

• You received a defective/damaged product.
• You received the wrong product.
• You need a size exchange.

Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM Any sort of exchanges or replacements are normally delivered within 7-10 business days.

GIFTS

• If the item was marked as a gift and shipped directly to you, you will receive gift credit for the value of the returned item.
• Upon receiving the return, we will send you a gift voucher.
• If the item was not purchased as a gift, the refund will be sent to the original purchaser.

RETURN SHIPPING

Please send all returns to: ProSmash No.91/2, H No.203, 2nd Floor, Thulasi Takies Road, 3rd C Main Road, Near RJS Pre University College, Munnenakolalu, Marathahalli, Bengaluru – 560037, Karnataka, India Mobile: +91 9743428898 Email: info@prosmashhub.in

Important Notes

• Return shipping costs are borne by the customer unless the return is due to a mistake on our end.
• For items above ₹2000, we recommend using a trackable courier service or shipping insurance.
• We cannot guarantee the receipt of return parcels without tracking.