Refund and Returns Policy
RETURN &
REFUND POLICY
Hassle-Free Returns & Customer Satisfaction Guaranteed
7 DayReturn Window
Fast RefundProcessing
EasyExchange
DedicatedSupport
Return Eligibility
Check if Your item qualifies for a return.
Refurnd Process
Learn How our refund process works.
Exchnages &Replacements
Exchange or replace your products easily.
Non-Returnable &Products
Items That cannot be returnable
Exchnages &Replacements
Exchange or replace your products easily.
Return Shipping
Where to send your returned items
Return Policy
- Return request must be raised within 7 days.
- Damaged items should be reported within 24 hours.
- Quick and easy return process.
Return Eligibility
- Product must be unused and unopened.
- Original packaging must be intact.
- Non-Returnable Items
Non-Returnable Items
- Customized products are non-returnable.
- Personalized orders cannot be cancelled.
- Services performed on products are non-refundable.
4. PARTIAL REFUNDS
A partial refund may be granted under the following circumstances:
- Product is not returned in original condition
- Product is damaged due to customer handling
- Parts or accessories are missing
- Return request is submitted after the 7-day return window
5. REFUND POLICY
Once your returned item is received and inspected, we will notify you regarding approval or rejection of the refund.
Refund Approval Process
7 Business Days
Amount Credited
3ā4 Business Days
Frequently Asked Questions
How do I return a product?
You can request a return within 7 days of delivery. The product must be unused, unopened, and returned with original packaging, tags, accessories, and freebies.
When will I receive my refund?
Once your returned product is received and approved, refunds are processed within 7 business days. The amount is usually credited within 3ā4 working days.
Can I exchange a product?
Yes. Exchanges are available for damaged products, wrong products received, or size-related issues. Exchange requests must be raised within 7 days of delivery.
What products cannot be returned?
Customized products such as custom strung rackets, printed T-shirts, engraved items, cricket bat knocking services, and personalized products are non-returnable.
How does COD refund work?
For Cash on Delivery orders, refunds are issued as Store Credit which can be used for future purchases on Pro Smash Hub.
Who pays return shipping charges?
Customers are responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective product sent by us.